Returning an item to us

IMPORTANT - If you are returning an unopened and unused item for a refund please read this page first: Ordered the Wrong Item

 

Step 1 – Let us know

Contact us as soon as you can, to let us know you are returning an item so we can keep an eye out for your parcel.

Step 2 - Choose a shipping method

There are lots of different options available depending on the size of the item you are returning. If it is a small Item then Royal mail is probably the best choice. For larger items a courier is probably a better bet. Many of the online courier companies offer good deals and many have the benefit that you can arrange a collection when it is convenient to you. Here is a selection of popular companies for your convenience.

  • Parcel2go
  • Interparcel
  • Hermes
  • Collect+

 Tip: Some companies have size limitations which may narrow the available services; there is no need to send the item express delivery, as long as we know to expect it.

 Please note: We are not affiliated or endorse these companies in any way, please use a service that has tracking or is recorded for your own piece of mind as we cannot be held responsible for any loss or damage

Step 3 - Packing up

If the package is unopened or if you still have the original packaging simply reuse this, alternatively use your own and securely package. IMPORTANT When returning Vinyl Rolls please ensure the ends of the tube are securely fastened and packed otherwise the roll will be easily damaged.

Return the item to us at:

Returns Dept
XL Studio Lighting
Unit A, Edgehill
Eaton Bank
Duffield
Belper
DE56 4BH

Download Address Label (PDF) >

Make sure you have included a copy of your invoice, or complete the form on the downloadable address label. We will not be able to credit your account until we have this information.

Step 4 - Ship

Send your item and wait for us to acknowledge your return. We’ll process your return and take care of the rest.

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